Privacy Policy | Neatpro

At NeatPro, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our cleaning services, visit our website, or engage with us in any other way. By using our services or accessing our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

Personal Identification Information: This may include your name, email address, phone number, and postal address.
Payment Information: We collect billing details when you make a payment, such as credit card details, which are securely processed by our payment providers.
Booking Information: Details related to your cleaning service bookings, including service dates, times, addresses, and specific instructions.
Technical Information: When you visit our website, we may collect information such as your IP address, browser type, operating system, and browsing activity using cookies or similar technologies.

2. How We Use Your Information

We use the information we collect to provide and improve our services, and for the following purposes:

To process and manage your bookings.
To communicate with you about your service, including confirmations, reminders, and updates.
To send invoices, payment receipts, or other service-related correspondence.
To improve our website and services based on your preferences and feedback.
To process payments securely and prevent fraud.
To respond to customer inquiries, complaints, and feedback.
To comply with legal obligations.

3. How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption and secure payment gateways for financial transactions. However, please be aware that no method of data transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not share your personal information with third parties, except in the following circumstances:

Service Providers: We may share your information with third-party service providers (such as payment processors, booking systems, or cleaning staff) to fulfill your bookings and provide our services.
Legal Requirements: We may disclose your information if required to do so by law, such as in response to a subpoena, court order, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. Cookies are small files stored on your device that help us recognise you and customise your visit. You can manage cookie preferences through your browser settings, but disabling cookies may affect some features of our website.

6. Your Rights

You have the following rights regarding your personal data:

Access: You can request a copy of the personal information we hold about you.
Correction: If you believe the information we have about you is inaccurate or incomplete, you can request that we update it.
Deletion: You can request that we delete your personal data, subject to certain exceptions (e.g., legal obligations).
Objection: You can object to the processing of your personal data in certain circumstances.
Withdrawal of Consent: If we process your data based on consent, you can withdraw that consent at any time.

To exercise these rights, please contact us using the contact details provided at the end of this Privacy Policy.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed, we will securely delete or anonymise it.

8. Children's Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe we have collected information about a child, please contact us, and we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make updates, we will post the revised policy on our website and update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

NeatPro Ltd
Unit 4, Beckery Enterprises

Glastonbury, Somerset

BA6 9TQ
Email: neatproclean@gmail.com
Phone: 07917 303 732

By using our services or visiting our website, you acknowledge that you have read and understood this Privacy Policy.